Please see our ordering page for
more information about times and special orders. You can return any of our items
to us unused within 30 days for a refund or exchange, whichever you prefer.
We try to make sure that all of our orders
are going to be sized to fit you just right. See our
measuring page for information on sizing. If for some reason it just doesn't
fit we will exchange the item. Just return it in the original condition and let
us know what size you need. Email us first and let us know, some charges may
apply if the item ordered is in a non-standard size. Thank you.
We understand that sometimes a customer is
just not happy with an order. For some reason it doesn't meet their expectation.
If this happens to you just return it in the original condition and we will
issue a refund including the original shipping charges. Special rules apply to
special orders. If you have ordered a custom piece we will be unable to issue a
full refund. This is only fair since we are out the time and materials of making
and will be unable to sell the item to anyone else. We refund 50% of special
orders. Please email us and let us try to make it right first. Thank you.
Items ordered by mail with a check will not be shipped
until the check has cleared. If the check is returned NSF then a service fee of
$50 will be charged in addition to the original fee, before any items are shipped. Thank you.
Please refer to our contacts page for our mailing address
or email us at: